If you need to pay import duty on a delivery from China, US customs will automatically let you or your courier know, and they’ll contact you. Even if the seller has put a lower amount, we recommend you not to play around and say the real price of the product, otherwise, customs could make an assessment and it will probably be higher than what you paid, raising the costs. its not letting me contact the sellers and i dont know what to do. I ordered 10 small electronic boxes which the supplier appears to have split into more than one parcel. What will happen if I used it? You don't have to worry about anything, just contact the seller to get your money back. A customs bond will ensure that duties and taxes are paid, even in extraordinary circumstances. It’s not seller’s fault. New: you can see the AliExpress shipping guarantees directly on their website by clicking on this link. My parcel as been picked up by last mile carriers on November the 17th ,I still have not received my parcel what is the old up. In general, a screenshot of the AliExpress product will suffice, showing the tracking number and proof of payment so that customs can check what you are buying. ... comprehensive contact numbers and email address are stated where possible. Any thoughts? No, not at all. But seems like I need customs clearance id after putting all the shipping details. Having just made my first ever order with EE the package got stopped and a ridiculous handling fee applied by the post office of £8. But thousands of people buy from AliExpress without customs problems, what's the catch? Whatever the reason your shipment is held up at customs, there are several measures you can take to not only ensure the situation is resolved but prevent similar issues from happening in the future. Do you have have any agent in China that you can recommend? Your customs broker’s fee to do their services. Inland freight to ship your shipment from the port of entry to your door. Yes, the payment of customs is made by the buyer. Remember that you have more information in our Guide to Tracking Your AliExpress Orders. For more information and advice on appropriate shipment packaging, or to find high-quality custom cardboard boxes or hazardous materials packaging to suit your shipping needs, explore our website. anyone knows? While sites where you can buy from China do have anti-counterfeit policies, knock-offs can slip through. They should be able to give you an idea of other similar products costs and taxes. According to several readers of the blog (and regular buyers on AliExpress), what works very well is telling the seller to mark the package as a gift. Abolition of low-value consignment relief for goods under £15. Thank you. The first thing we recommend before packaging your parcel ready for sending to China is to make sure it is safe to send. These changes coincide with the removal of the low-value consignment relief for goods and the end of the Brexit transition period. The Customs Clearance Process. If these answers fail to help with your particular enquiry, then look for an email or phone number to directly contact the customs team. your tracking says that the package has been delivered. Managing customs clearance can be a time-consuming process in China and some exporters even see their goods demolished or sent back. Many sellers offer this. If the customer is not VAT registered, the seller (or OMP facilitating the sale) must register for VAT in the UK and charge UK VAT. About Us Shipping and Returns Frequently Asked Questions Terms and Conditions Privacy Policy Services. I got confused and thought that customs charges were included. I’m open the duspite and aliexpress made a full refund. People will say ‘why dont you buy the product from UK’? The limit above which you have to pay VAT on parcels coming to UK is £15, not £12. From AlixBlog we recommend that if it has been more than 45 days and you do not know anything about your package, contact the seller to ask if there is a problem. Although we haven't tried it, so we don't put our hand in the fire for it. Inappropriate packaging, particularly when it comes to shipping hazardous materials, can lead to serious issues when it comes to internationally licensed regulations on transportation.
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