They were way too small and went straight back into the box. Login to your StockX Customer Account. very happy. Hey there, we're sorry to hear this! See BBB rating, reviews, complaints, & more. Find your Grails. Thanks for your patience! I was horrified to receive an e mail from StockX implying that they had been worn or were copies and had not passed their strict checks. You can call StockX at phone number, write an email to [email protected], fill out a contact form on their website stockx.com, or write a letter to StockX LLC, 1046 Woodward Ave, Detroit, Michigan, 48226, United States. © 2021 Trustpilot, Inc. All rights reserved. The more you sell on StockX… Astroworld Merch - Shop the latest hoodies, shirts and accessories Companies are selected automatically by the algorithm. I ordered a pair of Air Jordan 1's in size 7.5 and after 5 days the seller still hasn't shipped the shoes. StockX Customer Secure Login Page. StockX did not inform me about the cancellation until I saw the email of purchase. the tag inside the shoe was attached poorly (almost hanging off) i have also compared them to a genuine pair that we had in stock and there are numerous differences. I’ve bought outright and bid for product and have been very pleased with the service, turnaround time, and quality of product received (packaging, shipping, communication, shipping notices, etc. The transaction fee is taken from the final price of your sale. A good method to help you save money. We have apologize for the inconvenience with your order. What happened? Here it is 2 weeks later and the rubber has came completely off the toe. We understand it can be frustrating when you encounter difficulties purchasing an item. For all StockX sales there is a 3% payment processing fee, as well as a transaction fee that is dependent on the level of your seller account and the item you are selling. All of my experiences on StockX have been great. StockX keep replied on my reviews here but never take actions.... Glitchy website and poor customer service. I tried contacting them on 2/11 via email but I haven’t gotten an email or even my refund. Your kind words encourage us greatly. We do apologize for the inconvenience with your order. They receive constant training and industry updates to remain experts. Unfortunately I had ordered size 8.5 UK size instead of 9.5 US size. LOS ANGELES (AP) — Hall of Fame manager Tommy Lasorda was memorialized during a private service Tuesday at Dodger Stadium before his burial. Of course our team would love to take a look at this, so please contact us at stockx.com/contact for additional assistance. Please go ahead and reach out to our support team at stockx.com for additional assistance with regard to your order. Thank you for your continued support! StockX General Information Description. ). Thanks for your patience! Rights Reserved, You Are About to Contact PissedConsumer.com, “Tried to sell my sneakers you guys gave me and they are fake”, “Price on Xbox my son ordered on my card”, “My card won't work but I've used it many times before”, “Can you help me because I don't understand the application”. Any specific incident we can look into for you? BBB accredited since 9/22/2017. Sellers will have access to certain data through their online profile. Do not order from this company - I wish I hadn't. The only downside would be the prices but you get everything included in the price & don’t have to worry about paying tax at customs etc yourself . You may also reach out to representatives at [email protected] or on StockX … - Most downloaded Sneaker Release Calendar app on Google Play. StockX just lost my respect and a customer. Someone from our team will be able to follow up and provide additional details. Stockx Free Shipping Code No Minimum is a big offer for you to pay less shipping cost when you place order at StockX.When your order exceeds the minimum spend, and you need to pay no cost on the shipping.Check the promo codes on the February 2021 Stockx Free Shipping Code No Minimum page and start to save on the total shipping cost. Only after being verified will the product be sent to the buyer. Provider of an online marketplace designed to trade high-demand and limited edition sneakers. Thank you for taking the time to write this review. Happy shopping! Lasorda died Jan. 7 … Fast response and quick money back. From All-In Pricing, currency, and shipping questions to job opportunities, our Canada FAQ page can help with any questions you might have to make your experience the best it can be. I ordered a PS5 on 5/2, it was delivered to StockX in eindhoven and verified four days later and delivered on the 16th. StockX never deals with my inquiry since raised in Sep 2020. I have read reviews about customer service but I can’t comment as I have not had to reach out to them for support as everything went so smoothly. StockX Company Information Corporate Headquarters Address : 1046 Woodward Ave, Detroit, MI 48226 Quick and legit. You will receive a response within your email case as soon as we have more information. Answers to common customer questions. Stockx needs to be more clear and upfront when it comes to assisting customers. . This week the number of StockX customer service requests is much higher than usual. We understand the importance of having your item returned, and completely understand your frustrations. Once a product arrives to StockX from the seller, our dedicated verification team begins a thorough inspection, making sure it meets our condition guidelines. Our support team will be able to look further into this for you and provide a resolution for you as soon as possible. To reach StockX customer service, fill out the form on the Contact Support page. Only the latest review will count in the company's TrustScore. We do apologize for any delays you may be experiencing with regard to your order. If you have any questions about your Dish Network service, technical issues or any other related inquiries, this provider offers several ways to contact their support team. We have reached out to our team so that they may investigate further. StockX will also retain such information after a seller deactivates or terminates their account, in accordance with applicable law. there were obvious dodgy stitching and marks on the shoe. Hey Kathleen, we apologize for any inconvenience this may have caused but we still have our verification checks in place even when selling with us after purchasing from us. Common reasons that people try to call StockX customer support department include and other customer service issues. - Accurate up to date Release Dates & Sneaker News. In the meantime, if you have any questions or concerns, please feel free to reach out to us at stockx.com/contact. I emailed them once, and they said the would be refunding my money. Received the shoes in a timely manner however the had a horrible glue job on the rubber part on the toe. Hey, we are glad you are satisfied with our platform. What can we help you with. XBox series x arrived new in original packaging ahead of schedule! Hey Luke, we're sorry to hear this! There sneakers, Huge variety of sneakers, Finding shoes, Authentication service, Sneakers, Cons: Took 3 hours to get the money back. All is working fine and only good things to say about the process! I would use them again. So i asked a family member (who is a reseller). Attempted to buy from StockX but when I went to purchase they placed it as a bid and pushed up the price. I had to call my bank to dispute this. Let us know by reaching out to stockx.com/contact. In the meantime, if you have any additional questions or concerns, please feel free to reach out to us at stockx.com/contact. There is no customer care team actually deal with it. they also told me they would be getting in touch and i have not heard a word. Making themselves available for hands customer care service. Copyright Infringement Inquiries, GDRP Inquiries, Privacy Inquiries, Pissed Consumer © 2021 All Customer service representatives are available between 4am and 9pm EST, every day of the week. Looking further into this, we can confirm that our engineering team is currently working on a resolution for your issue. It said, “Purchase Refunded” and they never emailed me in regards of the order being cancelled. Total waste of 130 bucks. I purchased Carmine 6s on 2/5 and 2 days ago, I wanted to check the order of my status and it was randomly gone. Rather than trying to call StockX we recommend you tell us what issue you are having and then possibly contact them via web. I feel branded a cheat and it is very unpleasant at my age. i emailed them and sent pictures just for them to come back and say they cannot issue a refund. I was a loyal customer of StockX until recently. StockX exceeds my expectations...everytime! In this Jan. 31, 2020 file photo passengers arrive to embark on the last Eurostar train at Gare du Nord Station in Paris. We estimate that it can take anywhere from 7-12 business days for an order to be completed. Download the StockX app on iPhone and Android devices for convenient handheld ordering. Really good system in place , no scams or fakes just authentic all round , love it will be using as my main choice. Hey Izzy, we apologize for the inconvenience. People are complaining about the customer support. You can reach their customer service phone number by dialing 1 (800) 333-3474. Pros: - Profiles with personalized releases & price estimates. When I sent to customer service they told me they will look into it and come back to me but that's be over a month and no response.Wouldn't waste my time with them anymore. They need to provide clear and accessible help for customers. i am truly and utterly disappointed with their service and i refuse to believe that the shoes were checked at all. We have a trained team of professionals that examine every item that gets sent out to a buyer. Always trusted Stock X. never had a problem with my previous order however i recently ordered a pair of Jordan 1s from them, for someone that knows about shoes, i knew instantly that these were not authentic by just the feel. Very fast shipping and excellent products. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. Ecommerce in Detroit, MI. Fortunately, I took the initiative to contact them because I could have waited a long time.I then ordered the same pair in size 7 and the box was poorly packed so it was damaged when it came. About the store. Just sucks that I have to wait a week to get the shoes, We're always looking to improve your experience. At StockX, we’re always looking for ways to make your experience better. First time using stock X everything was verified well and shoes were here before it's time that was stated also in great condition love em love stock X and will definitely keep using , Will never order from this place again...takes forever to get my sons bday shoe...1st and last. - Set reminders, win Free Kicks & Social Share! - Shop your favorite sneakers. Contact Dish Network Customer Service. StockX keeps my Yeezy shoes without return it, it is a shame that such a big company provides this extremely poor service and steal customer's shoes.StockX keep replied on my reviews here but never take actions.... Legit works . Je recommande. We just sent you a private message requesting additional information to help better locate your inquiry with our support team. Last week I managed to sell them via StockX for half the price I had paid for them. I bought a pair of trainers for my grandson's Christmas gift. always trusted them but sadly i will not be ordering from them again. StockX: Get $100 off all handbags and accessories on purchases of $1000+ with code. Please reach out to our support team at stockx.com/contact if you have additional concerns https://help.stockx.com/s/article/How-long-does-it-take-to-receive-my-order?language=en_US. Our support team will follow up with you as soon as they have more information. Site fonctionnel, transparent, et efficace. StockX shares information it has access to with third party service providers in order to provide the Services and improve customer experience. The process of buying was simple and my items both came looking how you would expect brand new items to look. How Do You Contact StockX Customer Support? The heart and soul of the sneaker community, KicksOnFire.com is the top authority for sneaker culture, news and history. Thanks for your patience! I have ordered of stock X twice in Feb and both times my orders arrived so fast, my latest order left America on the Friday and I had it in my hands Saturday morning and my previous order only took 3 days from stock x shipping which I think is great as I live in England. We are satisfied with our experience. Cut spending on StockX online to save on Clothing & Accessories cost while shopping online. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm is subject to change in future. Save big bucks w/ this offer: StockX: Get $100 off all handbags and accessories on purchases of $1000+ with code. We realize the importance of receiving your refund and completely understand your frustrations. StockX support home page. Do you have something to say about StockX? StockX is a legitimate website although buying a PlayStation from StockX comes with some caveats. Horrible customer service, There lack of response and dishonesty, No phone number, No contact number, Bad customer service and the refund policy is awful, StockX is ranked 652 out of 2169 in Footwear and Clothing category. 1 of 3 FILE. I contacted the customer service who answered me that he didn't respect his contract. Instead just keep made excuses and no reply email. Arrived before the expected date All items are verified bought one and then went back for 2 more . Contact StockX customer service. if you search up on google you can tell they are fake. 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