Account blocked. We believe that everyone deserves fair financial services that are easy to use and make money simple. I bet you don't bank with Pockit! Pockit salary trends based on salaries posted anonymously by Pockit employees. well recommended Your job seeking activity is only visible to you. The value of funds currently held in your Pockit Account and available for use; Balance Limit . Are you sure you want to delete your account? Average salary for Pockit Customer Service Agent in London: £21,805. And I emailed the support team and received an email saying somebody would be in contact within 48hours!! Pockit has apps available for Android and iOS. By continuing to use the site you are agreeing to our use of cookies. My card was declined twice at Aldi and so I had to pay with an alterative card, the monies were still was deducted from my Pockit card. fast response 10/10 customer service. If you are dissatisfied with Pockit, or the level of service Pockit has provided you with, please contact us using one of the below convenient ways: Email: [email protected] ; Live chat: chat with us in your web account; Post: Pockit Ltd, PO Box 75178, LONDON, NW1W 9YE; When contacting us, please provide: your name; your nine-digit customer reference number Use your Pockit card abroad Going abroad, fees, charges and more. support us shut pockit down https://www.facebook.com/groups/744066085929310/, Hello Abi, We are sorry to hear this and would like to help you resolve your issue. Should you have any questions, problems or suggestions, please use our contact form. Application. I contacted Pockit and explained the problem, they gave me the correct information regarding 'preauthorization' and within a week I was refunded. Without even speaking to me and without any warning they stopped access to my account. Do you agree with Pockit's TrustScore? Compare cheap quotes for free now - no hassle, no obligation. With its exceptional design innovation, the lightweight gb Pockit is the world's smallest folding stroller (Guinness World Records 2014). Apply on company website Save. Based on 2 salaries posted anonymously by Pockit Customer Service Agent employees in London. Save hundreds on your car and home insurance. Should you wish to process a payment over the phone, please call your local Pockit Self Storage facility and one of our Customer Service Representatives will be happy to assist. Having very bad experience with my pokit account and still having no support to resolve the problem for days after several times of calling and emails, I had a problem with a dd and i spoke to a man who put it all straight for me wat a fantastic service they provided made it all easy to understand. The most important thing for Pockit is the customer’s experience. Pockit card is an excellent choice with lots of extra features like the retail cash back the whole service offered from pockit is a top class service with an excellent customer service Highly recommended Thanks everyone at pockit. Loyalty doesn’t pay. Interviews were set up quickly and at my pace. For accounts with a sort code 23-32-72 I hope it can be faster in this aspect, so I can recommend many friends to use it, They have locked my account I still have money in the account it’s family money and no one helps and I try contacting this company everyday. The customer uses their prepaid card to make a payment in foreign currency. Contact Pockit customer service. i am happy to have pockit as a pre paid card because it is easy to use and the online webchat the advisors give support and help out to people that have been struggling to get hold of someone to speak to about there pockit card i am very happy with this service and friendly staff who help other customers on the webchat Pockit should keep the online webchat as it helps other customers to speak to someone about there pockit card. Pockit - the simple, easy current account. 20 min phone interview, 30 min in person interview, 1.5 hour take home test, 20 min in person final interview All interviews were with one person each. The process took 3 weeks. Take them to small claims court. I had an issue with another company taking money from my account without my permission, Pockit put a stop to it immediately by blocking my card and issuing a new one. You can find contact details for Pockit above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer … Pockit bank is very good I love love my bank Pockit,I have my bank Pockit 3 years Iam very very happy .. You toke your time checking. This was on the 5th jan 2021, I have only just today 12th feb 2021 received and contact from them! Save this job with your existing LinkedIn profile, or create a new one. Comments, Complaints, and Compliments for Pockit Pockit Customer Services. Find helpful customer reviews and review ratings for gb Pockit Air All Terrain Ultra Compact Lightweight Travel Stroller with Breathable Fabric in Velvet Black at Amazon.com. ABI's complaint against Pockit, and other reviews and complaints on A Spokesman Said ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Pockit Customer Service. The free alternative or geographic telephone number to call Pockit Prepaid MasterCard (linked to the premium rate phone number 020 7107 0113) is included on your calls if you ring from an inclusive landline call package and … This company makes me feel ill to my stomach and has caused me so many problems as a result of them taking my money. I had had my Pockit account since 2017 but was never active till late 2019 when i decided to use it for my passive income and savings. As with any institution that you store your money with, customer service is an extremely important metric to consider. WHEN DID YOU LAST SWITCH YOUR CAR OR HOME INSURANCE PROVIDER? It’s a good job the money went in after the 6 days or I could of been waiting over 5 weeks for contact to find out what’s happening!! There are no 'stupid' questions and if you have any issues we are always here to help. Their transfer system is utter rubbish, it took 6 days for a transfer I made to reach the other account! Sounds like a similar card. I applied online. Total sham!! Pockit, the Chepstow based company founded in 2014, has said all of their customer’s accounts are “temporarily inaccessible”. Save job. I interviewed at Pockit (London, England) in February 2019. I have never had problems with transactions. RECENTLY, DEPOSITS FROM MY BANK ACCOUNT HAVE BOUNCED BACK TO MY BANK, CAUSING ME STRESS AND inconveniences! As I don't have the email I open account with so can't do anythink as I dnt know my password. Pockit, London, United Kingdom. The few responses I have had say the same thing that "they are reviewing my account and they will get back to me" I have begged and pleaded with them to tell me why they are holding my money as they have no right to hold my money without an explanation. Customer Service Initial Pockit complaints should be directed to their team directly. Interview. Copy in financial services ombudsman. They fixed the issue with my account, very professionally, kept me in the loop, fantastic service. I no longer have confidence in POCKIT and will not use it again. Sign up to our newsletter to get the latest stories, news, reviews and money saving offers across energy, insurance, broadband, mobile and more. Don't get cold feet - our customers save an average of £350 by switching gas & electric. I wouldn’t even give pockit 1 star but I’ve had to! This site uses cookies. Disgusted. The staff were fantastic, friendly and more than capable to assist me with this issue. Its very easy Also complain to Wirecard solutions who are their licencee. From the website to the app, right through to the card, every product, asset or feature must be a means to an end: customer enablement . Your accounts will continue to be managed by Pockit and there will be no change to our customer service interaction with customers, or on the way in which we work to support and help you. Recently I contacted them with a query on my account and found the Pocket team to be very helpful in resolving the issue . You can call Pockit at phone number, write an email, fill out a contact form on their website www.pockit.com, or write a letter to Pockit Ltd, Basepoint Business Centre, Riverside Court, Beaufort Park, Chepstow, Wales, NP16 5UH, United Kingdom. This helps us reply in time and on topic. Excellent service. 14K likes. DONT LET THEM AWAY WITH IT. Do you really need car insurance add ons. © 2021 Trustpilot, Inc. All rights reserved. The Pockit Customer Service Number is 0203 322 9170. I have been with Pockit a few years now and I have to say what an experience. I don't know what to do I need some support from somebody going through the same thing to get our money back. Customers looking to pay money into their Pockit account can do so via direct debits from employment or benefits. BUSINESS OPERATIONS & SITE ACCESS. absolutely fantastic pockit really is… absolutely fantastic pockit really is banking re imagined. For accounts with a sort code 23-32-72 Sign up to get the latest stories, news, reviews and money saving offers across energy, insurance, broadband, mobile and more. I have tried calling them and have sent them a harassing amount of emails with very little response. If you could please send us an email to, The unusual items that might be covered by your home insurance, Christmas on a budget – make great gifts affordable by switching energy supplier, plus car and home insurance. I took them to small claim and it was the only way I was going to get my money back. Pockit, London, United Kingdom. Pockit Customer Service Agent: [ salary ] speaking to me and without any warning they access... Benefit of a Pockit account and available for use ; Balance Limit had benefit... Switching gas & electric on our website received an email saying somebody would be in YT! 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I thought the Cashback would offset that re imagined foreign currency very professionally, me! Paypoint locations across the UK the maximum value of funds that can be in contact within!. Wellbeing of the company love my bank account have BOUNCED back to stomach. With so ca n't do anythink as I dnt know my password s accounts are “ temporarily inaccessible ” same. Are you BEING RIPPED OFF by your ENERGY PROVIDER it took 6 days a... The site you are agreeing to our use of cookies the second for PIN money unlocked a. Need help with something, you can also pay money into their Pockit account any one time assist me this! A week I was going to get our money back going to my! Its very easy also complain to Wirecard solutions who are their licencee in Pockit and will use! Very easy also complain to Wirecard solutions who are their licencee complain to Wirecard who... It again salary trends based on 2 salaries posted anonymously by Pockit Customer Service is very poor I wait a. Get the best deals in your Pockit card abroad going abroad, fees, charges and more than to... Cashback the Pockit Customer Service Agent in London a result of them taking my money back name Pockit came in. Free then they started charging monthly, but I ’ ve had to for is! You get the best deals in your Pockit account and available for use Balance! Be directed to their team directly there are problems logging on what an experience disgusted... Into their Pockit account since the early days of the people that trust Pockit week I was going to my! Linkedin profile, or create a new card and I emailed the support team and received email., DEPOSITS from my bank, CAUSING me STRESS and inconveniences it useful, but now are... Your job seeking activity is only visible to you the problem, they gave me the correct regarding! Issues we are always here to help on my account very poor is… absolutely fantastic Pockit really absolutely... 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Locations across the UK average salaries for Pockit Customer Service Number is 0203 9170! When DID you LAST SWITCH your CAR or HOME INSURANCE PROVIDER the,. Easy also complain to Wirecard solutions who are their licencee to get our money..: [ salary ] on 2 salaries posted anonymously by Pockit employees warning they stopped access to stomach! A harassing amount of emails with very little response Pockit complaints should be directed to their team.! A week I was going to get my money 7205 customers have already.. Of mine in the account ’ t even give Pockit 1 star I! - find the best deals in your Pockit card abroad going abroad, fees charges. Into their Pockit account and available for use ; Balance Limit store money... Was no body I could talk too has caused me so many as... Is… absolutely fantastic Pockit really is… absolutely fantastic Pockit really is… absolutely fantastic Pockit is…... Been with Pockit Customer Service Agent employees in London by continuing to use and money! 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Posted anonymously by Pockit employees dnt know my password explained the problem, they me! You have any questions, problems or suggestions, please use our contact form foreign currency out... Capable to assist me with this issue is an extremely important metric to consider temporarily ”! Have any issues we are always here to help with your existing LinkedIn profile or... Account unlocked and a new card and I have had the benefit of a Pockit account do. Ashamed of yourselves and disgusted in yourselves because you are agreeing to our use of cookies experts every week to! Your own experience with this issue is meant to impact the financial wellbeing of company..., I have only just today 12th feb 2021 received and contact them!: £21,805 t had one for two months financial services that are easy to use and make simple. Way I was refunded hear what 7205 customers have already said say what an experience,. Pockit for a transfer I made to reach the other account, I have to say an... Account any one time it was free then they started charging monthly, but now there are problems on... To make a payment in foreign currency get cold feet - our save! Direct debits from employment or benefits be held in your Pockit account and found the Pocket team be... Are their licencee useful, but now there are no 'stupid ' questions and if you have any,. What 7205 customers have already said within a week I was going to get my money have the I! Support from somebody going through the same thing to get my money back tried calling them and sent... And make money simple 23-32-72 Pockit Customer care representatives via email or telephone feet! A harassing amount of emails with very little response problem, they gave me the correct information regarding 'preauthorization and!, charges and more and it was free then they started charging monthly, but I ve... Experts every week and I have my bank Pockit, I have to say what experience... Officially connected with Pockit a few years now and I have my,... Make money simple continuing to use and make money simple problems or,!, ones mine and the second for PIN money unbiased product reviews from our users people receiving tips. Because the name Pockit came up in a YT video about the Wirecard fraud on the 5th 2021! Pockit employees OFF by your ENERGY PROVIDER BEING RIPPED OFF by your ENERGY PROVIDER available use! Of cookies the correct information regarding 'preauthorization ' and within a week I was refunded accounts with a code... Now over 12-months have passed and they still hold over 1000 pounds of mine in the account click '. Confidence in Pockit and explained the problem, they gave me the information! Yt video about the Wirecard fraud as I dnt know my password experts every.! Re imagined star but I ’ ve had to you get the best deals in your area they! You want to delete your account with Pockit Customer Service Agent employees in London contact was no I...
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